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Diagnóstico de la percepción de las habilidades blandas por parte de los teletrabajadores y los estudiantes remotos durante la pandemia

dc.contributor.advisorGonzález Molina, María Gloria
dc.contributor.authorSuarez Pinzón, Tomás Santiago
dc.coverage.spatialBogotá D.C.
dc.coverage.temporal2022
dc.date.accessioned2024-08-28T17:08:01Z
dc.date.available2024-08-28T17:08:01Z
dc.date.issued2022-11-26
dc.identifier.urihttp://hdl.handle.net/10823/7336
dc.description.abstractDurante el 2020 se evidenciaron cambios inéditos en la economía mundial y en la forma de trabajar. El 11 de marzo, la Organización Mundial de la Salud (OMS) calificó al coronavirus como una pandemia y exhortó a los gobiernos de todo el mundo a tomar medidas contundentes para prepararse para la primera ola de la emergencia de salud pública como el confinamiento en muchos países (OMS, 2020). Las organizaciones han tenido que tomar decisiones y medidas de manera rápida para que los trabajadores operen de forma remota luego de la decisión de los gobiernos de implementar las restricciones de cuarentena en todo el mundo, ocasionando cambios en la movilidad y el cierre temporal de los lugares de trabajo. El propósito de esta investigación es identificar las competencias comportamentales, habilidades blandas o soft skill que están requiriendo las personas en esta época de pandemia y que son claves para un desempeño exitoso en las organizaciones. Se pretende comprender los desafíos que experimenta el personal que trabaja desde casa. Se busca proveer información útil que sustente la toma de decisiones organizacionales basados en la percepción de las habilidades blandas en las organizaciones, teniendo en cuenta la modalidad de estudio y otros factores. Existe una alta variedad de textos enfocados en la innovación en tiempos de crisis y cómo dar la vuelta a una situación de recesión global en este caso debido a la pandemia de la COVID-19. En el resultado se observa que las habilidades de comunicación son percibidas con un mayor nivel de dificultad por la mayoría de los encuestados. Es esencial desarrollar habilidades de comunicación y utilizarlas como herramientas para innovar socialmente, considerando el teletrabajo como una transformación de las condiciones previas.spa
dc.description.tableofcontentsResúmen ... 1 Palabras Clave... 1 Introducción... 4 Problema de investigación ... 5 Marco Teórico... 7 Objetivo General... 9 Objetivos Específicos... 9 Revisión de Literatura... 9 Metodología... 13 Instrumento... 13 Tipo de investigación...15 Diseño de la investigación...15 Población... 15 Muestra... 16 Procedimiento... 16 Discusión de Resultados... 18 Conclusiones... 25spa
dc.format.mimetypeapplication/pdfspa
dc.language.isospaspa
dc.titleDiagnóstico de la percepción de las habilidades blandas por parte de los teletrabajadores y los estudiantes remotos durante la pandemiaspa
dc.typebachelorThesisspa
dc.type.localTesis/Trabajo de grado - Monografía - Pregradospa
dc.type.driverinfo:eu-repo/semantics/bachelorThesisspa
dc.title.translatedDiagnosing the perception of soft skills by teleworkers and remote learners during the pandemicspa
dc.subject.proposalHabilidades blandasspa
dc.subject.proposalPandemiaspa
dc.subject.proposalTrabajo presencialspa
dc.subject.proposalTrabajo remotospa
dc.subject.lembAdministración de personalspa
dc.subject.lembPandemiaspa
dc.subject.lembEducación y trabajo a distanciaspa
dc.description.abstractenglishThe year 2020 saw unprecedented changes in the global economy and in the way we work. On March 11, the World Health Organization (WHO) called the coronavirus a pandemic and urged governments around the world to take strong measures to prepare for the first wave of the public health emergency such as confinement in many countries (WHO, 2020). Organizations have had to make decisions and take action quickly for workers to operate remotely following the decision of governments to implement quarantine restrictions around the world, causing changes in mobility and temporary closure of workplaces. The purpose of this research is to identify the behavioral competencies, soft skills, that people are requiring in this pandemic era and that are key to successful performance in organizations. The aim is to understand the challenges experienced by staff working from home. It seeks to provide useful information to support organizational decision making based on the perception of soft skills in organizations, taking into account the mode of study and other factors. There is a high variety of texts focused on innovation in times of crisis and how to turn around a situation of global recession in this case due to the COVID-19 pandemic. The result shows that communication skills are perceived with a higher level of difficulty by the majority of respondents. It is essential to develop communication skills and use them as tools to innovate socially, considering telework as a transformation of previous conditions.spa
dc.subject.keywordsFace-to-face workspa
dc.subject.keywordsPandemicspa
dc.subject.keywordsRemote workspa
dc.subject.keywordsSoft skillsspa
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dc.publisher.facultyFacultad de Negocios, Gestión y Sostenibilidadspa
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