| dc.contributor.advisor | Chicas Sierra, Sandra Milena | |
| dc.contributor.author | Alba Malagón, Karen Dayana | |
| dc.coverage.spatial | Bogotá | |
| dc.coverage.temporal | 2020 | |
| dc.date.accessioned | 2023-01-13T17:21:29Z | |
| dc.date.available | 2023-01-13T17:21:29Z | |
| dc.date.issued | 2020-09 | |
| dc.identifier.uri | http://hdl.handle.net/10823/6720 | |
| dc.description.abstract | El presente trabajo tiene como objetivo proponer un plan de mejora para la solicitud de crédito procedimiento en el área de crédito y cartera de Esenttia S.A. en el que se utilizan herramientas tecnológicas mejorado junto con la reestructuración del flujograma actual del procedimiento. Describe en detalle cómo funciona el proceso actual y el software que se está utilizando, las fallas que ocurren y cómo se pueden mejorar con los recursos que ya están en la empresa.
Además, muestra la importancia de la organización en todo proceso, la forma en que
identificación de pasos innecesarios afectan el resultado final y cómo la delegación adecuada de funciones pueden conducir a la automatización y por lo tanto, reducir los tiempos de respuesta a los clientes, lo que facilita los negocios internacionales, y también potencia el desempeño de cada actor que forma parte de eso. Finalmente, toma en cuenta y muestra la percepción de los integrantes del área que están involucrados en el proceso para tener impresiones reales sobre la utilidad de la propuesta. | spa |
| dc.description.tableofcontents | CONTENT TABLE
LISTS 3
LIST OF FIGURES 3
LIST OF TABLES 3
LIST OF ANNEXES 3
OBJECTIVES 4
Overall objective 4
Specific objectives 4
JUSTIFICATION 5
IDENTIFICATION OF THE COMPANY 6
Functions description: 6
Company activities: 7
Mission 7
View 7
PROBLEM TO SOLVE 9
Problem formulation 9
Functions for improvement 9
METHODOLOGY 11
Focus 11
Information sources 11
Research method 11
Techniques and instruments 12
Techniques 12
Instruments 12
Application 13
Improvement plan 15
Details of the current situation 15
Proposal 16
Actors involved in the process of improvement 19
RESULTS 21
CONCLUSIONS 22
RECOMMENDATIONS 22
REFERENCES 23
ANNEXES 24 | spa |
| dc.format.mimetype | application/pdf | spa |
| dc.language.iso | spa | spa |
| dc.title | Plan de mejora de la solicitud de crédito en Esenttia S.A | spa |
| dc.type | bachelorThesis | spa |
| dc.type.local | Tesis/Trabajo de grado - Monografía - Pregrado | spa |
| dc.type.driver | info:eu-repo/semantics/bachelorThesis | spa |
| dc.title.translated | Credit application improvement plan at Esenttia S.A | spa |
| dc.subject.proposal | Solicitud de linea de credito | spa |
| dc.subject.proposal | Estudio de credito | spa |
| dc.subject.proposal | Diagrama de flujo | spa |
| dc.subject.proposal | Cliente extranjera | spa |
| dc.subject.proposal | Cliente nacional | spa |
| dc.subject.proposal | Software | spa |
| dc.subject.lemb | Bancos | spa |
| dc.subject.lemb | Industria | spa |
| dc.subject.lemb | Programas de ordenadores | spa |
| dc.description.abstractenglish | The present paperwork aims to propose an improvement plan for the credit application procedure in the credit and portfolio area of Esenttia S.A. in which technological tools are improved along with the restructuration of the current flowchart of the procedure. It describes in detail how the current process works and the software that is being used, the failures that occur and how they can be enhanced with the resources that are already in the company. Additionally, it shows the importance of organization inevery process, the way that identification of unncesessary steps affect the final result and how the proper delegation of functions can lead to automatization and therefore,reduce response times to the clients,which facilitates international business, and also boost the performance of each actor that is part of it. Finally, it takes into account and shows the perception of the members of the area that are involvedintheprocessinordertohaverealimpressionsabouttheusefulnessoftheproposal. | spa |
| dc.subject.keywords | Credit line application | spa |
| dc.subject.keywords | Credit study | spa |
| dc.subject.keywords | Flowchart | spa |
| dc.subject.keywords | Foreign client | spa |
| dc.subject.keywords | National client | spa |
| dc.subject.keywords | Software | spa |
| dc.relation.references | Big Bang ERP. (2020, September 27). ERP Systems: How to make the right choice. Retrieved from Business process optimisation: 5 key advantages for your company: https://bigbang360.com/business-process-optimisation-5-key-advantages-for-your-company/ | spa |
| dc.relation.references | Chegg, Inc. (2019, August 8). Chegg Internships. Retrieved from https://www.internships.com/employer/resources/setup/benefits | spa |
| dc.relation.references | Dr. Roberto Hernández, D. C. (2014). Metodología de la investigación. México D.F.: McGraw-Hill/Interamericana editores, SA de CV. | spa |
| dc.relation.references | Entrepeneur Media, Inc. (2018, April 12). Entrepeneur. Retrieved from https://www.entrepreneur.com/article/265182 | spa |
| dc.relation.references | Esenttia S.A. (2020). Retrieved from https://esenttia.co/quienes-somos/ | spa |
| dc.relation.references | Gallo, A. (2012, July 26). Harvard Business School. Retrieved from https://hbr.org/2012/07/why-arent-you-delegating | spa |
| dc.relation.references | Geinfor. (2020, October 9). Geinfor©. Retrieved from https://geinfor.com/business/optimizacion-de-procesos-en-una-empresa/ | spa |
| dc.relation.references | Nuñez, R. (2020). Gestiopolis. Retrieved from Técnicas de recolección de información en Investigación Cualitativa: https://www.gestiopolis.com/tecnicas-recoleccion-informacion-investigacion-cualitativa/ | spa |
| dc.relation.references | Sampieri, R. H. (2020, November 20). Metodología de la investigación. Retrieved from Reporte del capítulo 5: https://sites.google.com/site/51300008metodologia/reporte-del-capitulo-5 | spa |
| dc.relation.references | SAP SE. (2020, October 3). About SAP SE. Retrieved from https://www.sap.com/corporate/en.html | spa |
| dc.publisher.program | Negocios Internacionales | spa |
| dc.type.coar | http://purl.org/coar/resource_type/c_7a1f | spa |
| dc.publisher.faculty | Facultad de Negocios, Gestión y Sostenibilidad | spa |
| dc.identifier.instname | instname:Politécnico Grancolombiano | spa |
| dc.identifier.reponame | reponame:Alejandría Repositorio Comunidad | spa |
| dc.type.hasversion | info:eu-repo/semantics/acceptedVersion | |
| dc.rights.accessrights | info:eu-repo/semantics/openAccess | |
| dc.identifier.repourl | repourl:http://alejandria.poligran.edu.co | spa |
| dc.type.redcol | https://purl.org/redcol/resource_type/TP | |
| dc.rights.creativecommons | Atribución-NoComercial-SinDerivadas 2.5 Colombia | spa |
| dc.type.version | info:eu-repo/semantics/draft | spa |
| dc.type.coarversion | http://purl.org/coar/version/c_b1a7d7d4d402bcce | spa |
