Show simple item record

dc.contributor.advisorOrtegón Cortazar, Leonardo
dc.contributor.authorBejarano Mosquera, Jheison Estith
dc.coverage.spatialBogotá D.C.
dc.coverage.temporalEnero a Mayo 2025
dc.date.accessioned2025-10-27T14:40:25Z
dc.date.available2025-10-27T14:40:25Z
dc.date.issued2025-07-14
dc.identifier.urihttp://hdl.handle.net/10823/7891
dc.description.abstractEste estudio tiene el objetivo de analizar la percepción de las dimensiones constitutivas de la Comunicación Integrada de Mercadeo (CIM) por parte de estudiantes universitarios en el marco de la educación superior en Colombia; para tal fin, se empleó un estudio cuantitativo basado en una encuesta estructurada en línea alcanzando un tamaño de 391 participantes activos en programas académicos de IES. Se utilizo un análisis factorial de acuerdo con el propósito del estudio logrando revelar las dimensiones latentes de la percepción de las CIM en las IES siendo catalogadas como Alineación y Escucha Activa, e Interactividad. Con estos hallazgos se discute el impacto de la CIM dentro del sector de educación superior en Colombia destacando los procesos de prospectación y entrega de valor de las IES. Se recomienda definir planes de comunicación estratégicamente diseñados que se apalanquen en estas 3 dimensiones que quedaron agrupadas en dos componentes, y mediante ellos lograr el aumento de la intención de matrícula por parte de los prospectos interesados.spa
dc.format.mimetypeapplication/pdfspa
dc.language.isospaspa
dc.titleDimensiones de la comunicación integrada de mercadeo aplicada a la educación superior en Colombia: oportunidades y retos de gestiónspa
dc.typematerThesisspa
dc.type.localTesis/Trabajo de grado - Monografía - Maestríaspa
dc.type.driverinfo:eu-repo/semantics/masterThesisspa
dc.title.translatedDimensions of Integrated Marketing Communication Applied to Higher Education in Colombia: Management Opportunities and Challengesspa
dc.subject.proposalAlineaciónspa
dc.subject.proposalComunicación integrada de mercadeospa
dc.subject.proposalEscucha activaspa
dc.subject.proposalInteractividadspa
dc.subject.lembCultura organizacionalspa
dc.subject.lembPlan de negocios - comunicación integradaspa
dc.subject.lembServicio al cliente - fidelizaciónspa
dc.description.abstractenglishThe objective of this study is to analyze the perception of the constituent dimensions of Integrated Marketing Communication (IMC) by university students in the framework of higher education in Colombia; to this end, a quantitative study based on a structured online survey was used, reaching a size of 391 active participants in academic programs of HEI. A factorial analysis was used according to the purpose of the study, revealing the latent dimensions of the perception of the CIM in HEIs, which were catalogued as Alignment and Active Listening, and Interactivity. With these findings, the impact of the CIM within the higher education sector in Colombia is discussed, highlighting the processes of prospecting and value delivery of HEIs. It is recommended to define strategically designed communication plans that leverage on these 3 dimensions that were grouped into two components, and through them achieve the increase of enrollment intention on the part of interested prospects.spa
dc.subject.keywordsActive listeningspa
dc.subject.keywordsAlignmentspa
dc.subject.keywordsIntegrated marketing communicationspa
dc.subject.keywordsInteractivityspa
dc.relation.referencesAl-Azzam, A. F. M., Alserhan, A. F., & Al-Assaf, K. T. (2024). Examining the influence of integrated marketing communications on firm performance: An empirical study. Journal of System and Management Sciences, 14(3), 418-436.spa
dc.relation.referencesAnctil, E. J. (2008). Selling higher education: Marketing and advertising America’s colleges and universities. Jossey-Bass.spa
dc.relation.referencesAnderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411– 423.spa
dc.relation.referencesBohara, S., Gupta, A., & Panwar, D. (2022). Relationship between factors of online marketing and student enrollment decisions in higher education: An analysis using structural modeling techniques. International Journal of Online Marketing, 12(1), 1- 18.spa
dc.relation.referencesBok, D. C. (2003). Universities in the marketplace: The commercialization of higher education. Princeton University Press.spa
dc.relation.referencesCochran, W. G. (1977). Sampling techniques (3rd ed.). John Wiley & Sons.spa
dc.relation.referencesContreras Ramírez, G. (2010). Fundamentos, paradigmas y principios de mercado. Facultad Administración de Empresas.spa
dc.relation.referencesCristiancho, G. J., Cancino, Y. A., Palacios, J. J., & Manjarrez, C. I. (2019). Brand positioning as a factor in the choice of the candidate for higher education. Espacios, 40(41).spa
dc.relation.referencesDawn, E. (2008). An examination of integrated marketing communication in US public institutions of higher education. International Journal of Educational Advancement, 8, 152–175.spa
dc.relation.referencesDhaliwal, D. S. (2022). Factors influencing students’ choice to enter private education institute undergraduate full-time programmes in Singapore [Doctoral dissertation, Edinburgh Napier University]. https://doi.org/10.17869/enu.2022.3050956spa
dc.relation.referencesDuncan, T., & Everett, S. (1993). Client perceptions of integrated marketing communications. Journal of Advertising Research, 33(3), 30-39.spa
dc.relation.referencesElena Lidia Alexa, Marius Alexa, & Cristina Maria Stoica. (2011). The use of online marketing and social media in higher education institutions in Romania. Journal of Marketing Research & Case Studies, 2012, 1, 1-9.spa
dc.relation.referencesEscobar Moreno, N. R. (2014). Comunicación integrada de mercadeo: Un acercamiento a la evolución del concepto. Semestre Económico, 17(35), 161–192.spa
dc.relation.referencesFarjam, S., & Hongyi, X. (2015). Reviewing the concept of brand equity and evaluating consumer-based brand equity (CBBE) models. International Journal of Management Science and Business Administration, 1(8), 14–29.spa
dc.relation.referencesFerrando, P. J., & Anguiano-Carrasco, C. (2010). El análisis factorial como técnica de investigación en psicología. Papeles del psicólogo, 31(1), 18-33.spa
dc.relation.referencesGibbs, P., & Murphy, P. (2009). Implementation of ethical higher education marketing. Tertiary Education and Management, 15(4), 341-354. https://doi.org/10.1080/13583880903335472spa
dc.relation.referencesGibson, M. D. (2024). Exploring the impacts of marketing structure on enrollment yield in higher education. (Master’s thesis or Doctoral dissertation). Illinois State University.spa
dc.relation.referencesGonzález, J., & Pazmiño, S. (2015). Cálculo e interpretación del Alfa de Cronbach para el caso de validación de la consistencia interna de un cuestionario, con dos posibles escalas tipo Likert. Revista Publicando, 2(1), 62-67.spa
dc.relation.referencesGordon-Isasi, J., Narvaiza, L., & Gibaja, J. J. (2020). Revisiting integrated marketing communication (IMC): A scale to assess IMC in higher education (HE). Journal of Marketing for Higher Education, 31(4), 58-90.spa
dc.relation.referencesHair Jr., J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Pearson Prentice Hall.spa
dc.relation.referencesHair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Sage Publications.spa
dc.relation.referencesHemsley-Brown, J., & Oplatka, I. (2015). University choice: What do we know, what don't we know, and what do we still need to find out? International Journal of Educational Management, 29(3), 254-274.spa
dc.relation.referencesHien, N. N., & Nhu, T. N. H. (2022). The effect of digital marketing transformation trends on consumers' purchase intention in B2B businesses: The moderating role of brand awareness. Cogent Business & Management, 9(1), 2105285. https://doi.org/10.1080/23311975.2022.2105285spa
dc.relation.referencesKerr, G., Lings, I., Terry, L., Richards, J., & Muirhead, B. (2024). Competitive advantage for life: An industry view of marketing communication education. Journal of Marketing Communications, 30(2), 265-281.spa
dc.relation.referencesKim, J., & Kim, M. (2022). Rise of social media influencers as a new marketing channel: Focusing on the roles of psychological well-being and perceived social responsibility among consumers. International Journal of Environmental Research and Public Health, 19(4), 2362.spa
dc.relation.referencesKirp, D. L. (2003). Shakespeare, Einstein, and the bottom line: The marketing of higher education. Harvard University Press.spa
dc.relation.referencesKitetu, E. M. (2022). Effect of digital marketing communication tools on student enrolment in private hospitality colleges in Kenya [Doctoral dissertation, Strathmore University].spa
dc.relation.referencesKliatchko, J. (2005). Towards a new definition of integrated marketing communications (IMC). International Journal of Advertising, 24(1), 7-34.spa
dc.relation.referencesKotler, P., & Armstrong, G. (2012). Marketing. Pearson Education, Inc.spa
dc.relation.referencesKumar, M. M., & Sobha, P. G. (2015). Online shopping behavior among higher education students with special reference to Palakkad, Kerala, India. International Journal of Advanced Research in Innovative Educational Technology (IJARIIE), 1(5), 507-514.spa
dc.relation.referencesLee, Y. (2019). Understanding parents' view on US higher education marketing communication. Educational Research for Policy and Practice, 18(3), 279–299. https://doi.org/10.1007/s10671-019-09249-2spa
dc.relation.referencesLeón-Alvarado, M. E., Chávez-Guerrero, S. L., & Rodríguez-Rodríguez, K. A. (2023). Mercadeo educativo para la promoción del modelo de enseñanza híbrida de educación superior en Ecuador. Pol. Con. (Edición núm. 81), 8(4), 1182–1199.spa
dc.relation.referencesLlorente Alonso, C. (2019). Marketing educativo: Captación y fidelización de alumnos (2.ª ed.). ESIC Editorial.spa
dc.relation.referencesLloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A., & Tomás-Marco, I. (2014). El análisis factorial exploratorio de los ítems: Una guía práctica, revisada y actualizada. Anales de psicología, 30(3), 1151-1169.spa
dc.relation.referencesMarcoulides, G. A., & Saunders, C. (2006). Editor’s comments: PLS: A silver bullet? MIS Quarterly, 30, iii-ix.spa
dc.relation.referencesMartínez, C. M., & Sepúlveda, M. A. R. (2012). Introducción al análisis factorial exploratorio. Revista Colombiana de Psiquiatría, 41(1), 197-207. https://doi.org/10.1016/S0034-7450(14)60077-9spa
dc.relation.referencesMéndez, C., & Rondón, M. (2012). Introducción al análisis factorial exploratorio. Revista Colombiana de Psiquiatría, 41(1), 197-207.spa
dc.relation.referencesMeneses, N. (2024, febrero 2). La IA y las estrategias digitales marcan las tendencias en 'marketing' y publicidad para 2024. EL PAÍS. https://elpais.com/economia/formacion/2024-02-02/la-ia-y-las-estrategias-digitales marcan-las-tendencias-en-mercadeo-y-publicidad-para-2024.htmlspa
dc.relation.referencesMinisterio de Educación Nacional. (2023). Información estadística de educación superior 2023. https://snies.mineducacion.gov.co/portal//416243:El-Ministerio-de Educacion-Nacional-pone-a-disposicion-la-informacion-estadistica-de-educacion superior-2023spa
dc.relation.referencesMogaji, E., Maringe, F., & Hinson, R. E. (2020). Higher education marketing in Africa: Explorations into student choice. Palgrave Macmillan.spa
dc.relation.referencesMolesworth, M., Nixon, E., & Scullion, R. (2011). The marketisation of higher education and the student as consumer. Routledge.spa
dc.relation.referencesNeus, C. (2006). Técnicas de muestreo. Sesgos más frecuentes. Revistas Sedén, 21-132.spa
dc.relation.referencesNguyen, B., Melewar, T. C., & Hemsley-Brown, J. (Eds.). (2019). Strategic brand management in higher education. Routledge.spa
dc.relation.referencesNyangau, J., & Bado, N. (2012). Social media and marketing of higher education: A review of the literature. Journal of the Research Center for Educational Technology (RCET), 8(1), 38-51.spa
dc.relation.referencesPereyra, L., & Vaira, M. (2021). Diseño de muestreo. En Manual de técnicas y protocolos para el relevamiento y estudio de anfibios de Argentina (págs. 23-32). Universidad Nacional de Jujuy.spa
dc.relation.referencesPetty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model of persuasion. Advances in Experimental Social Psychology, 19, 123-205. https://doi.org/10.1016/S0065-2601(08)60214-2spa
dc.relation.referencesPor, N., Say, C., & Mov, S. (2024). Factors influencing students' decisions in choosing universities: Build bright university students. Jurnal As-Salam, 8(1), 1–15.spa
dc.relation.referencesPorcu, L., Del Barrio-García, S., & Kitchen, P. (2017). Measuring integrated marketing communication by taking a broad organizational approach: The firm-wide IMC scale. European Journal of Marketing, 51(3), 1-47.spa
dc.relation.referencesHanna, R., Rohm, A., & Crittenden, V. L. (2011). We’re all connected: The power of the social media ecosystem. Business Horizons, 54(3), 265–273.spa
dc.relation.referencesRiccomini, F. E., Silva Cirani, C. B., Pedro, S. C., Garzaro, D. M., & Sie Kevin, K. (2021). Innovation in educational marketing: A study applied to Brazilian private higher education institutions. Journal of Marketing for Higher Education, 51(1), 1-23. https://doi.org/10.1080/08841241.2021.1966157spa
dc.relation.referencesRoldán Sepúlveda, M., Valencia Cárdenas, M., López Cadavid, D. A., Restrepo Morales, J. A., & Vanegas López, J. G. (2022). Omnicanalidad como estrategia competitiva: una revisión conceptual y dimensional. Estudios Gerenciales, 38(164), 370-384. https://doi.org/10.18046/j.estger.2022.164.5006spa
dc.relation.referencesSalonen, A., Mero, J., Munnukka, J., Zimmer, M., & Karjaluoto, H. (2024). Digital content marketing on social media along the B2B customer journey: The effect of timely content delivery on customer engagement. Industrial Marketing Management, 118, 12-26.spa
dc.relation.referencesSarwar, A., Yong, D. G. F., Khan, N., & Oh, V. K. S. (2016). Factors influencing the intention of Malaysian working adults towards lifelong learning. Knowledge Management & E-Learning, 8(2), 227–242.spa
dc.relation.referencesSchiffman, L. G., Kanuk, L. L., & Wisenblit, J. (2010). Comportamiento del consumidor (10a ed.). Prentice Hall.spa
dc.relation.referencesShankar, V., Grewal, D., Sunder, S., Fossen, B., Peters, K., & Agarwal, A. (2022). Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches. International Journal of Research in Marketing, 39(2), 541-565.spa
dc.relation.referencesShariq, M. (2018). Brand equity dimensions—A literature review. International Research Journal of Management and Commerce, 5(3), 312.spa
dc.relation.referencesSiabato, M., & Oliva, E. (2014). Evolución y caracterización de los modelos de Brand Equity. Suma de Negocios, 5(12), 158-168.spa
dc.relation.referencesSlaughter, S., & Rhoades, G. (2009). Academic capitalism and the new economy: Markets, state, and higher education. Johns Hopkins University Press.spa
dc.relation.referencesSusilo, W. H., & Suryaty, L. (2015). Analysis hybrid model: An influencing marketing 3.0 to purchasing on post graduate program institutions in Jakarta. International Journal of Economics and Financial Issues, 5(2), 165–171.spa
dc.relation.referencesTamayo Rodríguez, P. (2024). Gestión de la Comunicación en torno a la Responsabilidad Social Universitaria en las Instituciones de Educación Superior de Ecuador [Doctoral dissertation, Universitat Autònoma de Barcelona]. ddd.uab.cat/pub/tesis/2024/hdl_10803_692169/ptr1de1.pdfspa
dc.relation.referencesWichinrotjaral, O., & Tanjaya, T. (2024, May 17). Mercadeo mix and influence factors on digital marketing enrollment: A case study of digital marketing students from the Faculty of Business Administration, Bangkok University [Conference presentation]. The 15th Hatyai National and International Conference, Hatyai University, Hatyai, Thailand.spa
dc.publisher.programMaestría en Gerencia Estratégica de Mercadeospa
dc.type.coarhttp://purl.org/coar/resource_type/c_bdccspa
dc.publisher.facultyFacultad de Sociedad, Cultura y Creatividadspa
dc.identifier.instnameinstname:Politécnico Grancolombianospa
dc.identifier.reponamereponame:Alejandría Repositorio Comunidadspa
dc.type.hasversioninfo:eu-repo/semantics/acceptedVersion
dc.rights.accessrightsinfo:eu-repo/semantics/openAccess
dc.identifier.repourlrepourl:http://alejandria.poligran.edu.cosspa
dc.type.redcolhttps://purl.org/redcol/resource_type/TM
dc.rights.creativecommonsAtribución-NoComercial-SinDerivadas 2.5 Colombiaspa
dc.type.versioninfo:eu-repo/semantics/draftspa
dc.type.coarversionhttp://purl.org/coar/version/c_ab4af688f83e57aaspa


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record